Customer service

Contact United

Reservations Center Phone: 2810 4888
Fax: 3129 2433
Hours of operation:
0800-1900 Monday Through Friday
0800-1700 Saturday
Closed on Sunday
0800-1300 Public Holidays

Our full-service reservations sales agents will assist you by phone with all your travel planning needs. Should you decide to purchase tickets with an agent at the airport or by calling reservations, a fee may be charged. This fee does not apply to government and military fares, when reservations are purchased on unitedairlines.com.hk, or for 1K® and Global ServicesSM members.
Mileage Plus Phone: 2810 1299
Fax: 3129 2432
Hours of operation:
0900-1700 Monday Through Friday
0900-1300 Saturday
Closed on Sunday & Public Holidays
Address:
P.O. Box 90238
Tsim Sha Tsui Post Office
Kowloon
Hong Kong
Baggage Services Phone: 2122 8264
Hours of operation: 0830-2200
Address:
6T027 Passenger Terminal Building
Hong Kong International Airport
Lantau, Hong Kong
Customer Relations (For past date travel only) Email : customerrelations@united.com

To ensure delivery of our reply email, please make sure that emails from United are not blocked by your email account.
 
Flight Information Phone:
2801 8616 (Chinese)
2801 8617 (English)

 
Refunds Request your e-ticket refund
Phone: 2810 4888
Hours of operation:
0800-1900 Monday Through Friday
 
Sales  

Address:
P.O. Box 90238
Tsim Sha Tsui Post Office
Kowloon
Hong Kong

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