Award fees
Award fee exemptions for Global ServicesSM and 1K® members
Global Services and 1K members are exempt from all award fees. Award tickets issued for other travelers using miles from Global Services and 1K accounts are also exempt from all award fees.


United Reservations and ticketing counter handling fees
For award travel booked and ticketed through United Reservations or for tickets issued at a United ticketing counter, a non-refundable fee per ticket will be assessed as follows:



Ticketing method Handling fee per ticket
Award tickets booked and ticketed through United Reservations USD 25
Award tickets ticketed at a United ticketing counter USD 30

Award ticket change and cancellation fees
Changes to your ticketed award itinerary must be made through a United Reservations agent, or by visiting any United ticketing location. Fees may apply for some changes. See below for details.

Change and cancellation fee summary
All change fees listed apply to each ticket. For example, if two passengers are traveling on the same reservation, and you request a change that requires a change fee, the fee will be assessed for each ticket that is changed.

Fees apply to all award types: Saver Awards, Standard Awards, One-Way Awards and Miles & Money Awards.


Change Fees per transaction
Change in city (change in origin and/or destination) USD 150
Change in connection points (rerouting itinerary using different connecting city)

(This includes addition, removal of connection, stopover city as well as changing a current connection city to a stopover city)
USD 150
Cancellation of airline
(If one or more flights in your itinerary are changed to another airline)
USD 150
Cancellation (recredit of miles)
(Note: only unused tickets can be returned.Submit a refund request formonline for processing by a United representative.)
USD 150
Flight change (same itinerary or origin/destination but different flight number) None

Date change (same itinerary and flights but for a different date) None


Ticket validity
Awards are valid for one year from date of issue. Travel must be completed within one year of date of issue. When the award ticket is reissued, the original issue date carries over to the new ticket.

* Award tickets for travel solely within Japan on ANA (without flight connections to destinations outside Japan) are valid for 90 days from date of issue. Travel must be completed within 90 days from date of issue.


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