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E-Upgrade Terms and Conditions
MileagePlus Upgrade Awards terms and conditions
Unlimited Domestic Upgrades rules
500-Mile Upgrade terms and conditions
Regional Upgrade terms and conditions
Systemwide Upgrade terms and conditions
Region 1 and Region 2 definitions
MileagePlus Upgrade Awards terms and conditions
- MileagePlus Upgrade Awards are dependent on demand for paid fares and may not always be available.
- Upgrade inventory may not be available until closer to your flight date and may only
be requested once your ticket has been issued.
- If upgrade inventory is not available on your ticketed flight, the wait list will be processed based on elite status, booking code and time of request, in order.
- MileagePlus Upgrade Awards are valid only on flights operated by United / United Express and marketed as United / United Express. Codeshare flights are not eligible.
- Miles required and co-pay vary depending on origin, the destination and the booking code. All upgrades are one-way.
- Miles are deducted from the MileagePlus account at time of upgrade request.
- The actual co-pay charge will be based on flight segments that were successfully upgraded and may be lower than the amount displayed in the MileagePlus Upgrade Awards with co-pay chart.
- United will collect your credit card payment information at time of check-in.
- The co-pay amount quoted at time of check-in reflects the maximum possible charge if all segments are successfully upgraded. The actual charge may be lower than the amount quoted if some flight segments are not successfully upgraded.
- After the departure of the last flight for your upgrade request, the actual co-pay amount will be charged to the credit card, and a receipt for the co-pay charge will be sent to the e-mail address on file. You may also access this receipt through My Itineraries on united.com.
- MileagePlus elite members are exempt from the co-pay charge for upgrade requests within the continental U.S., Alaska and Canada. Exemption validity is based on the elite status reflected in the reservation on the day of departure of the upgraded flight segments. (Upgrades on Hawaii flights are not included).
- Elite member co-pay exemption applies to all passengers in a single reservation (record locator) that have a valid MileagePlus elite account number in the reservation on day of departure. Co-pay exemption will only apply to passengers in the same reservation as the MileagePlus elite member.
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Unlimited Domestic Upgrades rules
Effective March 19, 2010
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Eligibility: We will automatically request a complimentary upgrade for all MileagePlus® elite members: Global Services®, 1K®, Premier Executive® and Premier®.
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We will also request a complimentary upgrade for up to one companion traveling on the same reservation as an elite member. These rules also apply to the companion. You cannot apply this upgrade to a passenger flying on a different reservation.
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Elite members traveling with more than one companion on the same reservation are not eligible for an automatic upgrade request. Please contact United Reservations or speak to an airport agent for assistance on how to request an upgrade.
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Valid flights: Elite members can use this upgrade when purchasing a ticket for travel on flights operated and marketed by United® or United Express® that are:
- Two- or three-cabin flights
- Flights in Region 1 which covers the continental United States, Hawaii, Alaska, Canada, Central America and the Caribbean
- United Economy® paid tickets (Y, B, M, E, U, H, Q, V, W, S, T, L, K) and United Business® paid tickets (J, C, D, Z). See the explanation of booking classes
For flights that stop en route (and continue on with the same flight number), the upgrade is only permitted when upgraded seating is available and confirmed on all portions of the flight.
The upgrades aren’t available:
- On codeshare flights operated or marketed by our airline partners
- On three-cabin transcontinental p.s.® flights
- When the fare’s rules exclude upgrades
- On a G class ticket
- On a MileagePlus award ticket or previously upgraded ticket (XY, XC, NY, NC, X, I, O, R, N, Standard Awards booked in Y or C, One-Way Awards or Miles & Money Awards)
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Availability and confirmation: We will automatically request an upgrade into United First® or United Business once you purchase an eligible United Economy or United Business ticket. We process upgrades based on the availability of seats for the designated flights and by MileagePlus elite status:
| Member |
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Confirmation (hours prior to departure) |
| Global Services |
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as early as 120 hours |
| 1K |
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as early as 100 hours |
| Premier Executive |
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as early as 72 hours |
| Premier |
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as early as 48 hours |
Our ability to issue an upgrade depends on whether seats are available. Upgrade seats may not always be available on the days of travel.
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Miles earned: MileagePlus miles are earned based on the class of service you purchase, not on the upgraded class.
Other restrictions may apply. Rules are subject to change without notice.
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500-Mile Upgrade terms and conditions
- Valid Carrier: This upgrade certificate may be used only on United® or United Express® flights (only on multi-cabin aircraft) and not on flights operated by other airlines. Upgrade requests for flights marketed by other airlines but operated by United are only permitted at the airport on the day of travel, subject to availability.
- Valid Routing: This upgrade may be used for travel on United and United Express within Region 1 which includes - North America,Hawaii, Caribbean and Central America. For specific definitions please refer to the detailed chart*. Stopovers are not permitted. As of March 19, 2010, 500-Mile Upgrades will no longer be valid for use on 3-cabin transcontinental p.s. routes.
- Upgradeable Booking Classes: This upgrade may be used on United Business (C,D,J) and United Economy fares (Y,B,M,E,H,U,Q,V,W,S,T,K,L) in Region 1, except where the terms and conditions of sale state that the booking class is not eligible for an upgrade.
- Non-Upgradeable Tickets: This upgrade may not be used on any booking classes not specifically listed as upgradeable, or on any MileagePlus award ticket. Some Internet sites, such as Priceline and Hotwire, issue tickets that are not upgradeable. Please check with your Internet site for terms and conditions.
- MileagePlus Accrual: The MileagePlus miles earned will be based upon the class of service purchased, not the upgraded class of service.
- Ticketing: Ticket must be issued in the purchased United Economy class or United Business class fare. Ticket will not be reissued using this upgrade certificate.
- Request Upgrade: The upgraded United First NF booking class or United Business NC booking class of service may be requested after ticket is issued in the purchased United Economy class or United Business class fare. If available, the upgraded class will be confirmed as designated below and seat assignment may be requested. The upgraded NF/NC booking class may not always be available on all flights or on all days of the week when traveling.
- Upgrade Processing: For United or United Express operated flights, this upgrade will be processed based on the availability of capacity-controlled seating at the designated times determined by the MileagePlus status of the traveler: 1K - 100 hours; Premier Executive - 72 hours; Premier - 48 hours; Premier Associate - 36 hours; all others - 24 hours. All times are before scheduled flight departure. Upgrades are subject to availability.
- Upgrade Rules: Multiple certificates or awards may not be combined to obtain a two-cabin upgrade. For flights that stop en route, the upgrade is only permitted when the upgraded seating is available and confirmed on all portions of the flight.
- Changes/Refunds: The rules of the fare purchased determine the changes or refunds that are allowed on the itinerary; check with United or a travel professional for details. Purchased upgrades are non-refundable.
- Companions: Certificate is non-transferable, but may be used to upgrade one traveling companion to the same class of service following the same guidelines. Companion must be traveling on same flight as certificate holder. Additional upgrade certificate(s) will be required.
- Other Important Notes: This upgrade certificate may only be used to upgrade one person. Certificate is not combinable with other upgrades. Certificate has no cash value and may not be altered or duplicated. Lost, stolen, expired, or destroyed upgrade certificates will not be replaced. Expiration dates will not be extended. This certificate is void if sold or bartered. Other restrictions may apply.Terms and conditions subject to change without notice.
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Regional Upgrade terms and conditions
- Valid Carrier: This upgrade certificate may be used only on United or United Express flights (only on multi-cabin aircraft) and not on flights operated by other airlines. Upgrade requests for flights marketed by other airlines but operated by United are only permitted at the airport on the day of travel, subject to availability.
- Valid Routing: This upgrade may be used for travel on United or United Express within Region 1, which includes North America, Hawaii, Caribbean and Central America. For specific definitions please refer to the detailed chart*. Stopovers are not permitted.
- Upgradeable Booking Classes: This upgrade may be used on United Business (C, D,J) and United Economy fares (Y, B, M, E, H, U, Q, V, W, S, T, K, L) in Region 1, except where the terms and conditions of sale state that the booking class is not eligible for upgrade.
- Non-Upgradeable Tickets: This upgrade may not be used on any booking classes not specifically listed as upgradeable, or on any MileagePlus® award ticket. Some Internet sites, such as Priceline.com and Hotwire.com, issue tickets that are not upgradeable. Please check with your Internet site for terms and conditions.
- MileagePlus Accrual: The MileagePlus miles earned will be based upon the class of service purchased, not the upgraded class of service.
- Ticketing: Ticket must be issued in the purchased United Economy class or United Business class fare. Ticket will not be reissued using this upgrade certificate.
- Request Upgrade: The upgraded United First NF booking class or United Business NC booking class of service may be requested after ticket is issued in the purchased United Economy class or United Business class fare. If available, the upgraded class will be confirmed and a seat assignment may be requested. The upgraded NF/NC booking class may not always be available on all flights or on all days of the week when traveling.
- Upgrade Processing: For United- and United Express-oerated flights, upgrade may be requested any time after ticketing, and this upgrade will be processed based on the availability of capacity-controlled seating. Upgrades are subject to availability.
- Upgrade Rules: Multiple certificates or awards may not be combined to obtain a two-cabin upgrade. For flights that stop en route, the upgrade is only permitted when the upgraded seating is available and confirmed on all portions of the flight.
- Changes/Refunds: The rules of the fare purchased determine the changes or refunds that are allowed. Check with United or a travel professional.
- Other Important Notes: This upgrade certificate may only be used to upgrade one person. Certificate has no cash value and may not be altered or duplicated. This upgrade is assignable in person at the airport. Valid ID is required for authorization. Lost, stolen, expired or destroyed upgrade certificates will not be replaced. Expiration date will not be extended. This certificate is void if sold or bartered. Other restrictions may apply. Terms and conditions subject to change without notice.
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Systemwide Upgrade terms and conditions
- Valid Carrier: This upgrade certificate may be used only on United, United Express or Lufthansa flights (only on multi-cabin aircraft) and not on flights operated by other airlines. Upgrade requests for flights marketed by other airlines but operated by United are only permitted at the airport on the day of travel, subject to availability.
1a. Lufthansa Standby: This upgrade may be used on a standby basis, subject to availability, on the day of travel on any eligible Lufthansa flight in accordance with the terms and conditions of this certificate, except when booked in LH booking classes X, I, R, N, W, S and E. In addition L and T fares are also excluded for Intra-Europe flights. Please note: This upgrade requires a 14-day advanced notification to MileagePlus in order to print and mail the certificate for presentation to Lufthansa on the day of departure. Please contact the MPI Service Center to have certificates printed.
- Valid Routing: This upgrade may be used for travel on United and United Express in or between Region 1 or Region 2.
Region 1: North America, Hawaii, Caribbean and Central America.
Region 2: South America, Europe, North or South Asia, Japan, Australia.
For specific definitions please refer to the detailed chart*. Stopovers are not permitted. An itinerary with a connection of 12 hours or more is considered a stopover and will require additional upgrades. This certificate voucher is also valid on all international Lufthansa operated flights worldwide for standby upgrade.
- Upgradeable Booking Classes fares: This upgrade may be used on United Business booking classes (C,D,J) and United Economy booking classes (Y, B, E, M, U, H, Q, V, W, S, T, K, L) for travel in Region 1. This upgrade may be used on United Business booking classes (C,D,J) and United Economy booking classes fares (Y, B, E, M, U, H, Q, V, W) for travel in Region 2.
- Non-Upgradeable Tickets Fares: The upgrade may not be used on with tickets in any booking classes not specifically listed in item three (Upgradeable Booking Classes), or any MileagePlus award ticket or Lufthansa Miles and More award ticket. Some Internet sites, such as Priceline.com and Hotwire.com, issue tickets that are not upgradeable. Please check with your Internet site for terms and conditions.
- MileagePlus Accrual: The MileagePlus miles you earned will be based upon the class of service you purchased, not the upgraded class of service.
- Ticketing: Ticket must be issued in the purchased United Economy- or United Business-class fare or Lufthansa Economy- or Lufthansa Business-class fare. Ticket will not be reissued using this upgrade certificate. If traveling on Lufthansa, a paper upgrade certificate must be presented upon check-in on the day of departure.
- Upgrade Request: The upgraded United First NF booking class or United Business NC booking class of service may be requested after ticket is issued in the purchased United Economy- or United Business-class fare. If available, the upgraded class will be confirmed and a seat assignment may be requested. The upgraded NF/NC booking class may not always be available on all flights or on all days of the week when traveling.
7a. Lufthansa Upgrade Request: When traveling on Lufthansa, a standby upgrade may be requested at time of check-in. Prior to traveling on Lufthansa, request an exchange of a systemwide e-upgrade for a paper upgrade certificate to use on Lufthansa from the MPI Service Center. The upgraded class will be confirmed upon check-in, if available, and a seat assignment may be requested. Lufthansa check-in deadlines apply.
- Upgrade Processing: For United- and or United Express-operated flights, this upgrade may be requested any time after ticketing, and will be processed based on the availability of capacity-controlled seating. Upgrades are subject to availability.
- Upgrade Rules: Multiple certificates or awards may not be combined to obtain a two-cabin upgrade. For flights that stop en route, the upgrade is only permitted when the upgraded seating is available and confirmed on all portions of the flight.
- Changes/Refunds: The rules of the fare you purchased determine the changes or refunds that are allowed. Check with United or a your travel professional.
- Other Important Notes: This upgrade certificate may only be used to upgrade one person. Certificate has no cash value and may not be altered or duplicated. This upgrade is assignable in person at the airport. Valid ID is required for authorization. Lost, stolen, expired, or destroyed upgrade certificates will not be replaced. Expiration dates will not be extended. This certificate is void if sold or bartered. Other restrictions may apply. Terms and conditions subject to change without notice.
- Validity Period: This upgrade certificate is only valid only for travel one year from date of issue. For example, upgrade certificates issued in January 2009 are valid for travel through January 31, 2010.
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